Grievance policy
- Happiness Easy Life Services Pvt. Ltd. strongly believes in a sincere, transparent, and sharing approach to its users. Our customers trust and love us and we would never put financial gains ahead of trust.
- Grievances or complaint includes any communication that expresses dissatisfaction, in respect of the conduct or any act of omission, commission, or deficiency of service and in the nature of seeking a remedial action but do not include the following:
- 1.Complaints that are incomplete or not specific in nature;
- 2.Communications in the nature of offering suggestions;
- 3.Communications seeking guidance or explanation;
The following are broad objectives for handling the customer grievances:
- 1.To provide fair and equal treatment to all subscribers without bias at all times.
- 2.To ensure that all issues raised by customers are dealt with courtesy and resolved in stipulated timelines.
- 3.To develop an adequate and timely organizational framework to promptly address and resolve customer Grievances fairly and equitably
- 4.To provide enhanced level of subscribers’ satisfaction.
- 5.To provide easy accessibility to the subscriber for an immediate Grievance redressal
- 6.To put in place a monitoring mechanism to oversee the functioning of the Grievance Handling Policy
How to raise the grievance:
- Phone Call: Call at 011-4999-4111 to register the complaint
- Email: The user may write to grievance@happypesa.com
- Letter: Subscriber may also raise the grievance by writing us to the following address:
- Happiness Easy Life Services Pvt. Ltd. D-103, 2nd Floor, Okhla Industrial Area Phase-1,New Delhi – 110020, INDIA
